Returns & Exchanges

At Lily Layette, we hope every order is loved. Whether you're shopping for your little one or sending a thoughtful gift, we're here to make returns simple.

Received Your Order as a Gift?

Layette gifts may be returned within 30 days of delivery or pickup by contacting support@lilyandtoddny.com.

Gift returns may be:

• Exchanged in-store for another layette item, or
• Returned for online store credit.

Purchased the Order Yourself?

Returns

• The delivery or pickup date counts as Day 1 (Saturdays and store holidays are excluded).
• Items must be unworn, unwashed, unscented, with original tags attached.
• Opened or altered packaging cannot be returned.
• Sale items and orders placed within 7 days before Pesach or Sukkos are final sale.

Start a Return

Log in with your email and order number, select the item(s) you'd like to return, and request your prepaid return label.

• Returns must be authorized before being mailed.
• One return label is available per order.
• The return label must be scanned within the return window.
• Approved refunds are processed within 5 business days of receiving your return.

Damaged Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We'll gladly provide a replacement, refund, or store credit when applicable.

Color transfer in black-and-white garments is not considered a manufacturing defect.

Prepaid return labels are available only for U.S. deliveries. We are not responsible for items forwarded outside the U.S. after delivery.

Lost or Stolen Packages

Once an order has been fulfilled, Lily Layette is not responsible for lost or stolen packages.