Refund policy


At Lily and Todd, we are dedicated to delivering an exceptional online shopping experience. If an item doesn’t meet your expectations, we are happy to accept a return.

 

 ALL SHOES ARE FINAL SALE

 

Return Policy:

Returns are accepted within 7 days of delivery or when your order is ready for in-store pickup. 

  • Returns initiated within 3 days: Full refund to the original payment method.
  • Returns initiated within 4-7 days: Store credit redeemable on our website.
  • An 8% restocking fee per item will be deducted from your refund.

Important: To qualify for a return, please ensure your carrier scans our provided shipping label within the specified timeframe. It doesn’t need to be delivered to us yet.

Return Conditions:

  • Items must be in their original condition: unworn, unwashed, and unscented with all tags attached.
  • A receipt is required for all returns.

Important Notes:

  • Shoes are final sale.
  • Each order is eligible for one return label.
  • A 8% restocking fee per item will be deducted from your refund. 

Order Cancellation Policy:

  • A 8% restocking fee per item will be deducted from your refund for canceled orders
  • Once an order is placed, no changes or additions can be made.

 

Return Process:

  • Log In: Access your account by visiting this link or by logging in through our website.
  • Select Your Order: Navigate to the order containing the items you wish to return.
  • Choose Items to Return: Select the specific items you want to return from that order.
  • Request Return Label: Follow the prompts to request a prepaid return label.

Important Notes:

  • Refund Processing: Please allow up to 5 business days for your refund to be processed after we receive the returned items.
  • Responsibility for Lost or Stolen Packages: Once the order is fulfilled, we are not responsible for any lost or stolen packages.
  • Return and Damage Claims: We cannot accept returns or address any damage claims after 30 days from the purchase date.
  • Color Running: For Black and White clothing, color running may occur, and we are not responsible for such issues.

Yom Tov and Sale Policy:

  • All sales within 7 days before Pesach and Sukkos are final sale.
  • Sale items are final sale and cannot be canceled once the order is placed.

 

We hope this policy helps you shop with confidence! If you have any questions or concerns, please don't hesitate to contact us.